To Porter Hills Residents, Families and Visitors

 

 

To: All UMRC & PH Residents, Participants, Families and Team Members
From: Steve Fetyko, President and CEO
Date: October 9, 2020

Memorandum

Maintaining Protections at UMRC & Porter Hills

 

At UMRC & Porter Hills, we have worked diligently to ensure the health and safety of the older adults we serve, as well as our dedicated team members. This includes following the guidelines, recommendations, and regulations from the Governor, as well as the Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), the Michigan Department of Health and Human Services (MDHHS), and local health departments.

As you know, the Michigan Supreme Court decision last Friday overturned the Governor’s COVID-19 related executive orders. On Monday, we conveyed in our memo to you that we were waiting for follow up regarding the Michigan Supreme Court ruling and would provide an update to you as we learned more this week about any potential changes to operating guidelines.

On October 6, the MDHHS issued its own Emergency Orders that maintain the same protections for those living in residential senior living facilities which we have been following, and will continue to follow, at UMRC & Porter Hills. These include restrictions on outside visitors, limitations on communal dining, screening all team members, team member testing, and reporting of results. We will continue to require the wearing of masks and social distancing, as well as limiting inside gatherings to less than ten. Each of these have shown to be effective in keeping our residents and team members as safe as possible.

We will continue to follow and operate under the current safety guidelines of the MDHHS, CMS, CDC, and local health departments and keep you informed of any changes as they become available. We recognize restrictions on visitation, communal dining and activities are the most concerning areas. We are working closely with LeadingAge Michigan to advocate strongly with the state for modest adjustments to those regulations allowing safe ways for residents and families to have meaningful visits and connections. We are working to provide more targeted advocacy in the next two weeks which ideally will include providing all of us ways to reach out to those who create and implement these regulations to support that advocacy.

We are grateful for each of you, and we understand how difficult this time has been, especially for our residents and families. Be assured that our dedication remains unwavering in keeping our communities, residents, team members, and all stakeholders as safe as possible. We will continue to make the best decisions with the most current information we have available. Your patience, support, and kind words are greatly appreciated as we journey through this challenging time together.
For questions, please reach out to covidinfo@umrc.com or call 734-412-4009.

 

***** UPDATE ARCHIVE ****

 

To: All UMRC & PH Stakeholders
From: Steve Fetyko, President and CEO
Date: October 5, 2020

Memorandum

Update related to Michigan Supreme Court Ruling

 

We have been closely following the latest developments of the ruling by the Michigan Supreme Court that the Governor did not have the ability to extend the State of Emergency. In addition, we have heard the State Attorney General say Executives Orders will not be enforced by criminal prosecution, though she urges residents to continue to follow safety guidelines.

Since the beginning of the pandemic, UMRC & Porter Hills has worked diligently to interpret and follow the myriad of rules, guidance, recommendations, and regulations put out by not only the governor in the form of Executive Orders, but the Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), local Health Departments, and the Michigan Department of Health and Human Services (MDHHS).

Despite the enforceability of the Executive Orders being questioned, the recommendations and restrictions put in place by the CDC, CMS, Health Departments, and MDHHS still stand and the CDC continues to state:

“Many people living in retirement communities and independent living facilities are at higher risk for severe illness from COVID-19.

They also may be at higher risk of getting and spreading the virus because of retirement community and independent living facility characteristics, such as frequent social activities, group dining facilities and other communal spaces, community activities, and shared transportation. The more people a resident or worker interacts with, and the longer that interaction, the higher the risk of COVID-19 spread.”

We are working with legal counsel and our state associations to better understand how to interpret this new information related to the State of Emergency and Executive Orders. In the meantime, we will continue to operate without change to current state. We expect to provide further communication about any changes as the week progresses.

Our dedication remains unwavering to keeping our communities, residents, team members, and all stakeholders as safe as possible by making the best decisions with the most current information we have. We continue to appreciate your patience, support, and kind words as we move through this incredibly challenging time together.

For questions, please reach out to covidinfo@umrc.com or call 734-412-4009.

 

 

 

To: UMRC and Porter Hills Patients, Residents, Participants, Families and Team Members
From: Steve Fetyko, President and CEO
Date: July 2nd, 2020

Memorandum

COVID-19 Update

 

As you know, Executive Order (EO) 2020-136, which restricts visitors to skilled nursing, assisted living and congregate living locations, replaced the previous EO (2020-108) on June 26, 2020 and continued restrictions on visitors through July 24, 2020  We anticipated the State (MDHHS) issuing guidance to allow some type of visitation to resume in these settings and that guidance came out Tuesday, June 30th.

While we were hopeful independent living would be excluded from the visitor restriction and our skilled and assisted living areas would be allowed to have controlled outside visits, the guidance does not support either of those.  Please know we are as disappointed as you and continue to advocate on behalf of our residents and their families.

Key highlights of the visitor guidance state visits could be allowed in the following examples:

  • End of life visits or if a resident has a significant adverse change in condition
  • Hospice residents may have visitors even if not at end of life
  • A visit may be made to a resident if needed to assist with a specific ADL task- if this was occurring prior to March 14, 2020, if a change in resident condition warrants, and if it has physician support
  • If physician documented for resident whose well-being is at significant risk

There are multiple caveats within the guidance with the most significant being that all visits are to be scheduled and time-limited (exception being emergency situations).  There are also many directives from the state that each campus has to have in place prior to allowing these visits.  Including setting up outdoor space for visitation as that is to be the priority location for visits, if the resident can leave their room.

Please watch for additional information from the campus locations regarding specifics for setting up visitation. Our goal is to be ready to start scheduling Monday, July 6, 2020.

We appreciate your patience and understanding during this difficult time. Please direct COVID-19 questions via email to covidinfo@umrc.com or call 734-412-4009 or 616-258-2990.

Link to the full guidance: https://www.michigan.gov/documents/coronavirus/MDHHS_Epidemic_order_-_nursing_home_visitation_695378_7.pdf

 

 

To: UMRC and Porter Hills Patients, Residents, Participants, Families and Team Members
From: Steve Fetyko, President and CEO
Date: June 26th, 2020

Memorandum

COVID-19 Testing Update

 

Executive Order (EO) 2020-108, which restricts visitors to skilled nursing, assisted living and congregate living locations, was set to expire tonight, June 26, 2020. As of this afternoon, the Governor rescinded this EO and replaced it with Executive Order 2020-136. This new order continues to restrict visitors to residential care facilities.

“Residential care facilities” includes, but is not limited to, homes for the aged, nursing homes, adult foster care facilities, hospice facilities, substance abuse disorder residential facilities, independent living facilities, and assisted living facilities.

While this new EO is in effect through July 24, 2020, we anticipate and are hopeful Michigan Department of Health and Human Services (MDHHS) will issue guidance that will allow visitation to resume in these settings, in some capacity.

While we wait for additional guidance from the MDHHS, the teams at UMRC-PH have developed tentative plans that would allow for us to begin safe, scheduled visits. Once we receive the final guidance, these plans will be reviewed and finalized to ensure they are consistent with the regulation and will then be put into place.

Please know we continue to advocate with State leaders on behalf of our residents to allow visitation to safely resume. Please watch for additional information regarding specifics for setting up visitation, once allowed.

We appreciate your patience during this difficult time and are as excited as you to have visitors back on our campus and connect our residents with their loved ones! We will follow up with more details after state guidance is received. Please direct COVID-19 questions via email to covidinfo@umrc.com or call 734-412-4009 or 616-258-2990.

The full executive order can be viewed at the following link:

https://content.govdelivery.com/attachments/MIEOG/2020/06/26/file_attachments/1483146/Executive%20Order%202020-136.pdf

 

 

To: UMRC and Porter Hills Patients, Residents, Participants, Families and Team Members
From: Steve Fetyko, President and CEO
Date: May 15, 2020

Memorandum

COVID-19 Testing Update

 

Many of you may have seen news stories about COVID testing for nursing home residents and staff. I wanted to share with you that the Michigan Department of Health and Human Services (MDHHS) sent out a communication today to skilled nursing’s facilities letting us know our local health departments will be reaching out to coordinate universal COVID testing for residents and team members at nursing facilities in specific counties (including Kent and Washtenaw county).

Our understanding is MDHHS made the decision quickly in order to take advantage of the availability of National Guard teams to assist the health departments in providing the needed supplies and tests. We also understand the testing will only be for patients, resident and team members of Kresge, Green House Homes and the Health and Rehab Center.

We have had experience with wide-spread testing of residents in our Chelsea skilled nursing and feel prepared for when we have further direction from MDHHS on COVID testing. We have plans and experience in providing isolation procedures in response to any potential positive tests. We have worked diligently to secure the needed personal protective equipment and develop robust infections control procedures.

There still remain many unanswered questions around how, when, who will conduct testing and who will need testing. We wanted to share we are aware of the MDHHS guidance and will watch it closely. We care deeply about the role we play to provide much-needed care, services and supports in people’s lives. We will provide additional information as we learn more specifics on the plans as we work with our local health departments. Please direct COVID-19 questions via email to covidinfo@umrc.com or call 734-412-4009 or 616-258-2990.

Date: May 11, 2020

Urgent Memorandum

COVID-19 UPDATE

 

As you may have seen, federal and state governments are beginning to release plans to reopen the economy.  We will continue to follow the current precautionary measures, as noted below, based on the Governor’s executive orders.  The latest Executive Order speaks directly to senior living communities and states, at a minimum, through May 31st communities must continue with these specific safety measures in addition to those required by the general public.  As part of the new orders, we are required to release the number of Covid positive residents as they change, and we will begin to do this on a regular basis.

 

We are currently developing community specific reopening plans for when our community is no longer at risk, when it is allowed by executive order and with careful consideration of the recommendations of public health officials.

 

Screening and monitoring:  All team members screened before and during shifts for signs and symptoms.  Restriction of visitors on campus to only end of life.  Care residents monitored multiple times per day for any signs and symptoms. Independent residents are given information about self-screening and strongly encouraged to leave campus only when needed.  Additional steps include additional common area cleaning, cancellation of all group activities, cancellation of communal dining and closure of all community amenities.  Use of CDC recommended PPE for team members and residents.

 

Actions when initial signs and symptoms develop: team members are prevented from working and referred for testing.  Residents are isolated if suspected or confirmed.  IL residents are isolated in their home.  Care residents are moved to dedicated Covid care units with dedicated staffing, separate HVAC units and outside points of entry.  These units utilize personal protective equipment according to CDC isolation precautions.

 

We recognize this has been challenging to remain distant and want to thank you for your sacrifices to protect our community.  This pandemic and the related stay at home orders are difficult for all, but know we are caring deeply and working together as we move through this. Please also visit our websites at www.umrc.com or www.porterhills.org and click on the Covid banner for more information.

 

To: UMRC and Porter Hills Patients, Residents, Participants, Families and Team Members
From: Steve Fetyko, President and CEO
Date: April 24, 2020

Urgent Memorandum

COVID-19 UPDATE

As the novel coronavirus situation continues to evolve, we know we are not immune to its effects and we look for ways to keep the entire UMRC & Porter Hills family informed about where we stand. Right now, our only active cases are located in our skilled nursing in Chelsea. We provide updates multiple times per week to keep our Chelsea community and their families informed of positive cases, and of all the steps we take for containment and prevention.

As our work continues, we want to assure you we have gone to great lengths to ensure the personal protective equipment, testing and staffing resources we need are in place. These items have been extraordinarily scarce, but our board and leadership teams have invested considerable energy and funding to ensure we can protect those we serve, our families and caregivers.

We have similarly met and exceeded all state and federal guidelines for infection control and prevention. In Chelsea we established a dedicated COVID unit ahead of state guidelines calling for this additional infection control and isolation precaution. We continue to work closely with the county health departments who have confirmed we have all the appropriate infection control procedures and protocols in place and are actively working for additional testing.

COVID-19 is a previously unidentified virus, which means care providers of all types—including those working at organizations like ours—are learning about it in real time. We share in healthcare’s collective frustration that nationally we don’t have a definitive answer on how to stop the virus. But we are using our wealth of knowledge, skill and experience to aggressively prevent and mitigate the spread as we deliver compassionate care under the most challenging circumstances.

The pandemic highlights that organizations like UMRC & Porter Hills are a vital component of our public health system. As the virus spreads, our role in the public health system is magnified—and we are working to make sure it is prioritized. We care deeply about the role we play to provide much-needed care, services and supports in people’s lives. Please direct COVID-19 questions via email to covidinfo@umrc.com or call 734-412-4009 or 616-258-2990.

 

 

To: UMRC and Porter Hills Patients, Residents, Participants, Families and Team Members
From: Steve Fetyko, President and CEO
Date: March 30, 2020

Urgent Memorandum

Testing for COVID-19

As the novel coronavirus situation in Michigan continues to evolve, we must adapt and prepare for the reality we may start having suspected and confirmed cases of COVID-19 at our communities and those we serve through home and community-based services. As you know, in compliance with CDC and CMS guidelines, we have been actively restricting and screening visitors, screening and monitoring those we serve, and screening team members for signs and symptoms of upper respiratory illnesses for weeks. Additionally, we have been following all CDC and CMS guidelines for infection control and prevention related to COVID-19, including, restricting visitors, screening team members, monitoring those we serve, enhanced sanitization of spaces, modification of services to promote social distancing, and the provision of personal protective equipment.

 

In the event of a suspected case we have established protocols to follow. Our on-site protocols will: (i) immediately isolate the individual from our other patients, residents, participants and team members, and (ii) make all necessary testing and advanced medical care referrals. Nationally, these have proven reliable in the face of the COVID-19 situation.

If a resident, patient, provider or team member is confirmed to have a case of COVID-19, we will follow all CDC and local health department instructions for additional testing, localized quarantine of other residents or team members, and a thorough sanitation of all public areas. We want to make residents, patients, participants, their families, and our team members aware and reassure everyone that we are on top of it.

We offer our sincere gratitude for our dedicated team members, whose early actions have helped ensure we are well prepared. We will continue to offer the very best care we can to those we serve and to one another during this challenging global crisis.

We maintain a comprehensive set of practices to ensure the safety and wellbeing of everyone in our care. Because of these practices we can quickly identify and respond to situations as they arise. Developments are changing day by day, minute by minute. Our focus remains on the health and wellbeing of our communities and service lines. We must also recognize our team for the concern and commitment they have shown to our residents, participants and patients during this challenging time. Our mission has never been more meaningful.

We ask that our patients, residents, participants and team members do all they can to support our community by following the recommendations set forth by the CDC:

  • Social distancing/staying home
  • Washing hands for 20 seconds with soap and water
  • Self-isolating if showing any signs or symptoms of COVID-19
  • Seeking medical assistance as necessary
  • Staying home when sick

Thank you for your support. We will provide updates regularly. Please direct COVID-19 questions via email to covidinfo@umrc.com or call 734-412-4009 or 616-258-2990.

 

To: UMRC and Porter Hills Residents, Families and visitors
From: Steve Fetyko, President and CEO
Date: March 23, 2020

Governor Stay at Home Executive Order

UMRC & Porter Hills continues to utilize best practices to ensure that all older adults, families, and team members we care for remain as safe and healthy as possible. In keeping with Governor Whitmer’s “Stay Home, Stay Safe” executive order announced this morning, UMRC & Porter Hills is initiating our “Stay at Home” policy for team members as well as residents.

UMRC & Porter Hills operations are considered essential and will still be operating and our valued team members are critical to continued delivery of services and supports. We have already deployed work from home efforts and will increase those for all functions that can effectively work remotely. However, at this time, only essential on-site team members will be at our UMRC & Porter Hills communities and service lines. According to our policy and guidelines, “During an emergency, Essential On-Site Team Members are those who provide services that relate directly to the health, safety, and welfare of the communities, ensure continuity of key operations, and maintain and protect community properties.”

These include team members who are needed at work and on-site who provide care and services include: All direct care areas including skilled nursing, assisted living and memory care, Dining services, Environmental services, Life Enrichment, Home Care, PACE services. Each department and/or community is responsible for final determinations as to which of its team members are essential with details being communicated directly to team members. All essential team members are expected to come to work as scheduled, unless specifically excused by their departments.

  • Independent Living residents must be responsible for limiting trips outside of the community and home, restrict use of common spaces, as well as limit any visitors to ONLY emergent care needs on campus. These include accessing food, prescriptions, and health care needs.

– Over the coming days, we are communicating with all residents and families to update them on this new order to discuss specific changes.

– Dining is working on a process for meal deliveries to your home, more information to come.

– We will continue to offer supports for supply needs for all residents in our Independent Living areas and ramp up engagement activities and wellness supports for these residents.

  • UMRC & Porter Hills continue the most restrictive visiting plans for residents in our other areas, including assisted living, memory care, and skilled nursing. ONLY visits for certain compassionate care situations will be allowed and all will be subject to screening. However, even in these circumstances, we encourage you not to visit. We appreciate your cooperation in NOT visiting residents and continue to encourage you to keep in touch by phone, video chats, etc. We are seeking to reduce the risk of spread of COVID-19 and maintain personal protective supplies for needed we have on hand which are essential to our team members.
  • Please follow the Governor’s, CDC and CMS guidance and practice social distancing, proper hand hygiene and other protective measures during this Stay Home, Stay Safe time.

Please know that your health and safety, and that of your loved ones, is our top priority at UMRC & Porter Hills. Thank you very much for your understanding and cooperation as we navigate together through these unchartered waters. We understand you may have questions. Please direct those to our COVID-19 question email covidinfo@umrc.com or call 734-412-4009 of 616-258-2990. The appropriate Quality and Infection Control team member or response task force member will provide responses.

 


NOTE: PREVIOUS ANNOUNCEMENTS ARE LISTED BELOW.
ABOVE ANNOUNCEMENT IS THE MOST UP TODATE INFORMATION


To: UMRC and Porter Hills Residents, Families and visitors
From: Steve Fetyko, President and CEO
Date: March 16, 2020

COVID-19 VISITOR GUIDANCE

Per Mandatory Enforcement from both State and Federal Agencies
we must abide by a strict NO VISITORS policy.

ONLY ALLOWED VISITORS INTO FACILITY
Home Health Staff
Hospice Staff
Certain Compassionate Care situations – Such as End of Life circumstances

If you are one of the above approved visitors, you must do the following:

  1. All visitors must have their temperature taken and be screened for any signs of respiratory illness.
    NOTE: If you have a fever or signs of respiratory illness, you may NOT visit- even for end of life circumstances
  2. All Visitors will be documented on the VISITOR Screening Log.
  3. All approved visitors will be given a mask to wear during their visit.
  4. Visit may only occur in the resident room with the door closed.
  5. Gloves can be put on upon entrance to the resident room.
  6. Gloves to be removed upon exit of the room and visitor must wash their hands.
    Wash with soap and water, rub vigorously for 20 seconds, dry thoroughly.
  7. Wear mask to exit the facility.

Please know the health and wellness of our residents and team members remains our top priority and we are following the recommendations of the Centers for Medicare & Medicaid Services, Michigan Governor Executive Order and the CDC.

We sincerely apologize for any inconvenience.

OPTIONS IN LIEU OF ONSITE VISIT

Please contact a staff member about options to call, online chat or Facetime your loved one.

  • Phone calls
  • Emails
  • Skype
  • Face Time and other Video Chats

We understand you may have questions. Please direct those to our COVID-19 question email covidinfo@umrc.com. The appropriate Quality and Infection Control team member or response task force member will provide responses. Thank you for your attention and assistance. Together we can help ensure the residents, families and team members we serve are as safe and healthy as possible.


To: UMRC and Porter Hills Residents, Families and visitors
From: Steve Fetyko, President and CEO
Date: March 13, 2020
Subject: COVID-19 update letter

Over our more than 160 years of combined experience, UMRC and Porter Hills has always focused on the health and well-being of those we are privileged to serve. Providing a safe, healthy and nurturing environment is our top priority. I am grateful for this opportunity to share with you the measures we have in place at UMRC and Porter Hills to address the impact of the coronavirus (COVID-19) as it evolves nationally and locally.

As you are now surely aware, the coronavirus (COVID-19) situation is dynamic and evolving daily. Our highly qualified and experienced clinical team continues to meet and exceed recommendations from the Centers for Disease Control & Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), and state and local health departments as part of our ongoing efforts to minimize the potential risk to those we serve. Our response task force is meeting daily to provide guidance and support to our care teams as this situation continues to evolve. The plans we have developed and are implementing for this situation is an extension of the emergency preparedness plans that we constantly maintain. We have responded to contagious diseases before and are well prepared to scale our response as needed for those in our care.

While there are currently no confirmed coronavirus cases at our communities, we remain committed to ensuring all precautions are in place to minimize the potential risk of the virus. I have a few updates to share with you today regarding our response to this evolving situation and actions we are taking out of an abundance of caution for the safety of all our residents. These steps will be in place for the foreseeable future and will be modified as the state and local coronavirus situation evolves.

  • We have canceled, postponed, or redirected events at our communities that include external invitees. This includes marketing events as well as life enrichment activities that involve outside individuals. When these events are rescheduled, we will communicate the new dates.
  • Based on the CMS and CDC guidance, and the State’s recommendations to help deter the spread of coronavirus, we are restricting to all our care and senior living communities. Only essential visits (for end of life situations or when a visitor is essential for the resident’s emotional well-being, care and support) will be allowed at this time and should be limited to visits in the resident’s home/room while avoiding common areas. Community specific details will be provided. No visitors who meet the following criteria will be allowed to visit and we require any visitor who develops any of these signs or symptoms within 14 days of a visit to our communities to contact our infection control team.
  • Additionally, if any resident believes they meet the below criteria they should contact our infection control team so we can help determine what next steps should be.

– Signs and symptoms of a respiratory infection such as fever, cough, shortness of breath, or sore throat.

– In the last 14 days have had contact with someone with a confirmed diagnosis of COVID-19 or are under investigation for COVID-19 or are ill with respiratory illness.

– International or domestic travel within the last 14 days to areas with sustained community transmission.

  • We understand that connecting with loved ones is incredibly important, and we are currently enhancing availability of technology to assist residents with connecting to friends and family. Please keep in touch via telephone, email, text, or through Skype or Facebook and let us know how we can help facilitate communication through these means.
  • We are strongly encouraging residents to avoid crowds and limit trips outside of our communities to only those that are essential.
  • We are restricting access to care areas and residential areas to only team members and vendors who provide essential care and services and are limiting delivery and entry points for these individuals as well. We are also applying the same screening procedures as outlined above to these individuals. Team member and vendors are being screened and will be restricted from our communities if they meet any of the following criteria.

– Signs and symptoms of a respiratory infection such as fever, cough, shortness of breath, or sore throat.

– In the last 14 days have had contact with someone with a confirmed diagnosis of COVID-19 or are under investigation for COVID-19 or are ill with respiratory illness.

– International or domestic travel within the last 14 days to areas with sustained community transmission.

  • All community-sponsored trips to external locations are suspended until further notice.
  • We have substantially increased cleaning with a focus on routinely touched surfaces and objects.
  • Individual community dining experiences will be evolving to include single use items and provide appropriate social distancing and manage size of groups.
  • If you receive services from private duty or agency-based caregivers check with their management to ensure that they are following the latest infection control guidelines.
  • We are strongly discouraging gathering of residents or team members of 10 or more. Class schedules may be modified to limit size and frequency of classes. Rare exceptions will be made when gatherings are critical to sharing information about critical care and support services.

We understand that this is a challenging time. While we continue to implement best practices aimed at keeping us all safe, I also know that no matter how careful all of us are, or how many precautions we have in place, there is a chance that someone who is part of the UMRC and Porter Hills family could become infected with the coronavirus. Should that scenario arise, please be assured we will follow all CDC, federal and state protocols to help prevent spread with actions set forth by our clinical teams that are built on evidence-based medicine. We will continue to keep you informed of any changes.

Finally, I can’t stress enough the importance of practicing good health habits. I encourage all of us to show how much we care for our residents, their families and our care and support teams by following the CDC recommendations on how to help prevent the spread of the virus. Please refer to the previous communications and guidance we have provided. Key highlights include

  • Frequent and thorough hand washing. This cannot be stressed enough.
  • Avoid touching your face
  • Social distancing – maintain distance of approximately 6 feet from others when possible
  • Avoid handshaking, hugs and other close contact
  • Avoid large crowds when possible and sanitize commonly touched objects frequently
  • If you show any signs or symptoms or meet any of the criteria noted above, stay home and please inform us so we can discuss your risk level for the Coronavirus and any potential next steps.

We have a long history of providing outstanding care and services over the decades and we have an incredibly dedicated and talented team that is well-prepared and trained to prevent and respond to health situations like this.

We understand you may have questions. Please direct those to our COVID-19 question email covidinfo@umrc.com. The appropriate Quality and Infection Control team member or response task force member will provide responses. Thank you for your attention and assistance. Together we can help ensure the residents, families and team members we serve are as safe and healthy as possible.

Infection Control Team
Missi Latter, MSN, RN: VP of Quality and Compliance
Kathy Spence, RN: Education & Infection Control Manager – EAST
Paula Randall, RN: Education & Infection Control Manager – WEST

Response Task Force
Team Lead – Steve Fetyko, President and CEO – team lead
Infection Control Lead – Missi Latter, MSN, RN: VP of Quality and Compliance
Community Operations Lead – Nicole Maag, VP of Operations
Home and Community Based Service Lead – Lori Potter, Chief Operating Officer
Communications Lead – James Kelly, Chief Sales and Marketing Officer
Staff and Supports Lead – Michelle Henderson, Chief Human Resource Officer
Technology Support Lead – Paul Babcock, VP of Information Technology
Supply Management Lead – Kate Collins, Chief Project Development Officer